Keybin is a transparent privately held B2B platform by the company LEGIT d.o.o. located in Slovenia (Europe) at address Brnčičeva Ulica 13, 1231 Ljubljana Črnuče with VAT ID: SI52069869. All companies have to go thru the verification process before they can start selling or buying! Please read the FAQ for more information. We want to offer low fees, high protection of your stock, and prevent scams that are common in this industry. For any additional questions about these terms please reach out to [email protected]
For the platform to work we need Buyers and Sellers. When you make verification you get access to Buyer and Seller and accept these terms.
- We have the right to change and modify terms at any given time. All changes will be visible here (changelog can be found at the end of this page). Before major changes affect fees, payouts, or other parts that are directly affecting your money flow or account we will notify you by email or clearly visible notification after the next login to the platform.
- We have the right to hold your funds until resolved if we notice that digital products do not work or have been used. To resolve the situation we have the right to request extra proof of purchase or any other proof that validates your products. If products stop working after 90 days of being used this is out of our hands but we will do everything to resolve the situation.
- We have the right to disable, delete, and block users from accessing our platform if we notice strange behavior on our platform or to other users. Selling fake products will result in a permanent ban/disable of the account without notice and freezing funds until the situation is resolved. Disabled/banned users will still receive funds but only for products that were not fake. Damage caused to the platform and other users will be fully covered by the disabled / banned user.
- There can be mistakes in product names, descriptions, and pictures. When you are adding stock you agree that this kind of mistake can be made and if you are not sure if you are adding stock to the right product you will contact support ([email protected]) to help you out and double-check.
- We have the right to stop the platform without any notice at any time if we notice a malfunction on the system. Our priority is that platform is running 24/7 but as the nature of the system and updates, we will have scheduled and unscheduled maintenances.
- Unapproved bots and scripts are not allowed and can result in disabling/baning the user’s account.
Fees, top-up, and payout
- Fees are determined by users’ turnover or agreement made between Keybin and the user’s company.
- Users can top-up funds to account thru Paypal or Bank Transfer. If you would like to top-up thru other solutions like Bitcoin please contact us at [email protected]
- When uploading funds to Keybin users confirm all funds are coming from legitimate sources.
- Sellers agree that they will deliver purchases in time or refund if they can’t deliver. Buyers agree that they will pay for ordered products on time.
- Prices are calculated based on offers available on the platform and fees.
- When users’ funds are available for payout it can take 1-3 days after the request for us to process and 1-3 days for the bank to transfer funds.
- Depending on the agreement it can take up to 30 days (from when products are sold) for seller funds to be available (fraud protection) to withdraw.
- Fees are calculated and seen at checkout.
- Top-ups under 1000 € will have an additional top-up fee that will be calculated case by case depending on the used top-up solution. If you want to calculate your fee please send us an email at [email protected]
- Withdrawal under 1000 € will have an additional withdrawal fee that will be calculated case by case depending on the used top-up solution. Before we proceed to withdraw we will let you know about the fee!
Account and verification
Before you can access the Keybin platform you have to verify your company (click-me). All instructions on how to create an account will be sent to your email. You can’t access the platform without verification as we want to deliver stock only from verified sellers with a good reputation and legitimate sources. When creating an account you are confirming that you and your company are not involved in any fraud, money laundering, terrorism financing, or any other financial scam that could harm the people.
Sellers and Buyers obligations
- When uploading stock double check if you are adding stock to the right region. Games labeled as PL/ENG is not the same as GLOBA.
- When buying products please double check that you are buying for the right region!
- Please be really careful to upload or buy stock for the right platform (Steam, Origin, Epic games, Uplay…)
- Before placing an order please check prices and availability.
- When offering preorders you are obligated to deliver the promised quantity otherwise notify buyers at least 5 days before release.
- Upload only verified stock and avoid at any cost stock that has shady sources as your account will get deleted/banned.
- We as a platform can’t make cancelation of orders. To cancel the order both parties have to agree.
Connecting with other merchants outside platform using Keybin
Abusing our platform chat or other functions to connect with other merchants outside the Keybin platform by any means will result in instant block/suspension from our platform.
Data and privacy
All complaints (product not working, specific seller, platform or would like to suggest something new) please our form here (click-me) or send an email to [email protected] For simple cases, we usually need 1-2 days to resolve. If there are more people (sellers and buyers) involved it could take up to 7 days before we can make a verdict.