Frequently Asked Questions

Not sure how exactly Keybin works? No worries, we got your covered!

Below you can find the most frequent questions, simple explanations, and instructions on what Keybind is and how to use it. Our FAQ section is regularly updated!

Not sure how exactly Keybin works? No worries, we got your covered!

Below you can find the most frequent questions, simple explanations, and instructions on what Keybind is and how to use it. Our FAQ section is regularly updated!

What is Keybin and how it works?

Keybin is a digital distribution platform where publishers, wholesale retailers, and developers can sell or buy various digital products. When you register, you can both buy or sell products.

Sellers are usually distributors, developers, and publishers who offer videogame codes, gift cards, game points, additional software, etc. Most of the time, they are selling digital codes that can be redeemed on different platforms like Stream, Epic Games, Origin, Uplay, Amazon, eBay, Spotify, etc.

Buyers usually consist of wholesalers, e-commerce stores, b2b, and b2c business companies. Keybin does not sell to end customers as our policy is strictly focused on b2b transactions!

In the following months, we will put out an automatic export and connection option to bigger e-commerce store platforms like Magento, Opencart, WordPress, etc. Our top priority at the moment is to establish API (JSON and XML) exports. If you are interested in connecting your system through API, please contact us via email at [email protected]

Why is Keybin perfect for Sellers and Buyers?

Keybin platform offers high-end encryption security for text and image keys, so you do not have to worry about anything getting stolen. We developed something similar to a cold wallet, where we store your keys and data to protect it if a breach would happen! We are a transparent EU-based company with high-quality code, great security, and a good reputation.

Our platform operates with low fees, protects your funds, and offers an easy and simple to use stock management system that is available to all buyers.

Before accessing the platform, both buyers and sellers must pass a background check and get verified. This way, we can ensure all our users’ quality and reduce any risk of a breach and increase security on the platform. Our top priority is to provide a simple and risk-free buying and selling experience to all our users!

How does invoicing work?

Keybin users are all verified with a background check on their business.

Sellers will get automatically generated reports for the 14-day sales period (all orders are merged into one report). Based on the reports sellers have to upload their invoices to our platform. We return you fee invoice so you can see a clear and transparent picture. All invoices can be downloaded at any given time on our platform (tip: if you already download the invoice you will see a green check icon).

Buyers will get their invoice delivered info platform where they can download it. Invoices for buyers are generated by our company and do not depend on the seller.

Can i use Keybin as my stock managment tool?

Yes, you can! When creating Keybin one of our goals was also to create a stock management tool that our merchants can use. It is very easy to upload or download images or text keys.

Some features that will help you fully manage your stock:
– easy to add new products and keys
– support image and text keys
– export keys
– statuses for keys (active, disabled, pending, preorder, sold, downloaded)
– if you export keys we automatically change the status to downloaded so it no longer can be purchased on Keybin.
– price management (enter your purchase price, only you can see this)
– notify you if you are selling under the purchase price
– fast and responsive platform
– keys are encrypted and held on a secure server
– it’s free and you want you can sell to other merchants on Keybin
– if you have a lot of products and keys we can import that for you
– API connection to the platform and out of the platform (for more info please send us an email)

How feature "Can deliver" works?

The “Can deliver” feature comes in very handy when you are having your digital products in different places. We recommend you to use Keybin as your stock management tool as described above. When the option “Can deliver” is active you don’t have to upload keys to submit your offer.

As of the current stage you have to contact us thru email [email protected] or Skype: cid.2776d7f2c73137bc to arrange all with another merchant. Soon direct LiveChat feature with the merchant will be available where you will be able to negotiate the price, quantity, and create a custom order.

When both parties agree on price and quantity orders can be processed.

Preorders

The preorder system is simple to use for sellers and buyers.

When you are creating offers (seller) you just enable preorders and enter stock availability on the release date. Keep in mind that on preorder you have to upload keys before or on the day of the release. If you upload extra keys we convert them to livestock on the platform.

Preorders have special status “Preorders” so it’s easier for you to found them. On the listing keep an eye for the “Watch icon” that represents products that can be preordered.

Preorders are paid upfront and sellers receive money after they upload keys and the “on-hold” period is over.

Merchant livechat and offers

Live chat will help you out to connect to other merchants inside the platform. To start a new chat with the merchant click on the chat icon on the specific product offer from that merchant. The new chat with the merchant is generated under your chat tab.

With a click on the button “Create new offer” in a live chat, sellers can create offers and buyers can accept offers from sellers in chat. Created offers are seen only for the two merchants in the current chat. If you made mistake you can always cancel your offer and create a new one.

Abusing our platform chat to connect with merchants outside Keybin will result in instant block/suspension from the platform. We adopted very low fees that come with awesome perks to protect you from bad products, scammers, easy connection to new merchants, stock management, fast payouts, and much more. In some cases (if we suspect you are abusing our platform), we could access and read your chat history. To make a friendly environment we have blacklisted some words.